GrowOut

Privacy Policy

Last Updated: September 21, 2026

Your privacy matters. This Privacy Policy explains how GrowOut Retreats Inc. collects, uses, discloses, stores, and protects personal information when you visit our websites, create an account, enrol in a course, purchase a product or service, participate in coaching or other programs, or otherwise interact with us.

By using our websites, learning platforms, programs, or services, you acknowledge the practices described in this Privacy Policy.

1. Who We Are

This Privacy Policy applies to the courses, coaching, workshops, retreats, resources, websites, and other services offered by GrowOut Retreats Inc.

For questions about this Privacy Policy or the handling of your personal information, please contact:

Privacy Contact: Michelle Gordon
GrowOut Retreats Inc.
Email: [email protected]

2. What Personal Information We Collect

The personal information we collect depends on how you interact with us.

It may include:

• your name;

• email address;

• telephone number;

• billing information;

• mailing address, where required;

• account and login information;

• courses or programs you enrol in;

• purchase and transaction information;

• course progress and completion information;

• responses to surveys, exercises, forms, or questionnaires;

• communications you send to us;

• information you voluntarily share during coaching, workshops, discussions, retreats, or course activities;

• newsletter or marketing preferences;

• website usage information;

• IP address;

• browser, device, and technical information; and

• other information you choose to provide.

We aim to collect only the personal information reasonably necessary for the purposes identified in this Policy.

3. How We Collect Information

We may collect personal information when you:

• create an account;

• register for or purchase a course, program, workshop, retreat, or coaching service;

• complete forms or surveys;

• subscribe to an email list or newsletter;

• contact us;

• participate in coaching sessions, workshops, retreats, online communities, or events;

• download resources;

• interact with our websites or course platform; or

• otherwise voluntarily provide information to us.

Some information may also be collected automatically through cookies, analytics tools, and the technology platforms used to deliver our services.

4. How We Use Personal Information

We may use personal information to:

• create and administer your account;

• process registrations and purchases;

• provide access to courses, resources, programs, retreats, and services;

• communicate with you about your account or enrolment;

• provide coaching, workshops, retreats, or other services you have requested;

• track course participation and completion;

• respond to questions and requests;

• provide customer support;

• send administrative or service-related communications;

• send newsletters, educational information, promotions, or other marketing communications where permitted and where you have chosen to receive them;

• improve our courses, programs, websites, retreats, and services;

• understand how learners and visitors use our services;

• maintain the security and operation of our systems;

• maintain appropriate business and financial records; and

• comply with legal, regulatory, accounting, or tax requirements.

We will not use personal information for a materially different purpose without obtaining consent where required.

5. Thinkific and Other Service Providers

Our online courses may be delivered through Thinkific, a third-party learning management platform.

When you create an account, enrol in a course, or interact with course materials, Thinkific may process personal information on behalf of GrowOut Retreats Inc. in order to provide the platform and related technology services.

We may also use third-party providers for services such as:

• website hosting;

• payment processing;

• email delivery and marketing;

• video conferencing;

• scheduling;

• analytics;

• cloud storage;

• accounting and bookkeeping; and

• other technology or administrative services.

These providers may process personal information as necessary to perform services on our behalf.

Their handling of information may also be governed by their own privacy policies and terms.

6. Payment Information

Payments may be processed through third-party payment processors.

GrowOut Retreats Inc. generally does not receive or store complete credit card numbers or other full payment card credentials. Payment information is handled by the applicable payment processor in accordance with its own security and privacy practices.

We may receive transaction information such as your name, contact information, purchase details, payment status, and transaction identifiers for administrative, accounting, and support purposes.

7. Email and Marketing Communications

If you subscribe to our mailing list, request information, or otherwise consent to receive marketing communications, GrowOut Retreats Inc. may send you information about courses, coaching, retreats, workshops, resources, events, or other services.

You may unsubscribe from marketing communications at any time using the unsubscribe option included in the communication or by contacting us at [email protected].

You may still receive administrative or transactional messages that are necessary to manage an account, purchase, course enrolment, or other service.

8. Coaching and Reflective Activities

Some GrowOut courses, coaching programs, retreats, and workshops may invite you to reflect on personal experiences, goals, leadership challenges, workplace situations, relationships, or other aspects of your life or work.

You decide what information you wish to share.

Please avoid providing sensitive or confidential information about yourself or another person unless it is reasonably necessary for the service being provided.

Participation in reflective exercises does not require you to disclose information you are uncomfortable sharing.

Where an exercise is completed privately and is not submitted through the platform or otherwise shared with GrowOut Retreats Inc., we do not collect that information.

9. Group Programs, Retreats, and Communities

Some programs may include group discussions, workshops, retreats, live sessions, communities, or opportunities to interact with other participants.

Information you voluntarily share in these environments may be visible or disclosed to other participants.

Although participants may be asked to respect confidentiality and privacy, GrowOut Retreats Inc. cannot guarantee the actions of other participants. Please use discretion when deciding what personal, professional, or organizational information to share.

10. Cookies and Analytics

Our websites and technology providers may use cookies and similar technologies to:

• enable website and platform functionality;

• remember preferences;

• maintain account sessions;

• understand website traffic and usage;

• analyze course engagement; and

• improve the user experience.

Your browser may allow you to block or delete certain cookies. Disabling cookies may affect the functionality of some website or course features.

11. How We Share Personal Information

GrowOut Retreats Inc. does not sell your personal information.

We may disclose personal information to service providers where reasonably necessary to operate our business and provide our services.

We may also disclose personal information:

• with your consent;

• where necessary to complete a transaction or provide a requested service;

• to professional advisors where reasonably necessary;

• where required or permitted by law;

• in connection with a legal proceeding, regulatory requirement, or lawful request; or

• where reasonably necessary to protect our rights, users, systems, or property.

Service providers are expected to use personal information only as necessary to provide their services, subject to applicable agreements and laws.

12. Information Stored or Processed Outside Canada

Some technology and service providers used by GrowOut Retreats Inc. may store or process information outside British Columbia or outside Canada.

As a result, personal information may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to courts, law enforcement, or governmental authorities in accordance with those laws.

13. How Long We Keep Personal Information

GrowOut Retreats Inc. retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, accounting, tax, legal, or regulatory purposes.

Retention periods may vary depending on the type of information and the nature of your relationship with us.

When personal information is no longer reasonably required, we will take reasonable steps to securely delete, destroy, or anonymize it, subject to legal and operational requirements.

14. How We Protect Personal Information

GrowOut Retreats Inc. uses reasonable administrative, technical, and organizational safeguards appropriate to the nature and sensitivity of the information we hold.

These safeguards may include:

• password-protected systems;

• access controls;

• use of established technology providers;

• secure payment processors;

• limited access to personal information; and

• appropriate administrative practices.

No method of electronic storage or transmission is completely secure, and absolute security cannot be guaranteed.

15. Your Privacy Rights

Subject to applicable law, you may request information about the personal information GrowOut Retreats Inc. holds about you and how it has been used or disclosed.

You may also request that inaccurate or incomplete personal information be corrected.

You may withdraw consent to certain uses of your personal information, subject to legal, contractual, and operational limitations. Withdrawing consent may affect our ability to provide certain services.

To make a privacy-related request, contact [email protected].

We may need to verify your identity before responding to a request.

16. Children's Privacy

GrowOut Retreats Inc.'s courses, coaching services, retreats, and programs are generally intended for adults unless a particular program specifically states otherwise.

We do not knowingly collect personal information from children contrary to applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact [email protected].

17. Links to Other Websites

Our courses, websites, programs, and communications may contain links to third-party websites, articles, research, videos, tools, or services.

GrowOut Retreats Inc. is not responsible for the privacy practices or content of third-party websites or services. We encourage you to review their privacy policies before providing personal information.

18. Changes to This Privacy Policy

GrowOut Retreats Inc. may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or legal requirements.

The revised Policy will be posted with an updated Last Updated date.

Where required, we will provide additional notice or obtain consent for material changes.

19. Questions or Complaints

If you have questions, concerns, or complaints about how your personal information has been handled, please contact:

Privacy Contact: Michelle Gordon
GrowOut Retreats Inc.
Email: [email protected]

We will review and respond to privacy concerns in accordance with applicable privacy requirements.

20. Governing Privacy Requirements

GrowOut Retreats Inc. handles personal information in accordance with applicable Canadian privacy legislation, including British Columbia's Personal Information Protection Act (PIPA) where applicable, as well as other privacy requirements that may apply to our activities.

This Privacy Policy is intended to describe our privacy practices transparently and does not limit any rights you may have under applicable law.